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Refund Policy

Effective Date: Aug-2024

At Netmaxis, we are committed to delivering high-quality IT services, including hosting, website development, digital products, and other technology solutions. We value your satisfaction and have established this refund policy to ensure transparency and fairness.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Delivery Issues: If the services provided do not meet the agreed-upon specifications or scope of work as outlined in the contract or agreement.
  • Project Cancellation: If a project is canceled by the client before completion, refunds may be issued based on the percentage of work completed, minus any non-refundable expenses.
  • Technical Failures: If there is a failure in the delivery of services due to technical issues caused by our team that cannot be resolved within a reasonable time frame.
  • Overpayment: If a payment error results in an overcharge, the excess amount will be refunded.

2. Refunds for Hosting Services

Our hosting services are billed in advance. Refunds for hosting services are available under the following conditions:

  • Cancellation Within 14 Days: If you cancel your hosting plan within 14 days of purchase, you are eligible for a full refund of the hosting fees.
  • Service Downtime: If there is significant, prolonged downtime (exceeding 48 hours) due to server issues under our control, we will issue a prorated refund for the affected period.
  • Non-Refundable Services: Domain registration fees, SSL certificates, and other third-party services purchased through our platform are non-refundable.

3. Refunds for Website Development Services

Refunds for website development services will be considered under the following conditions:

  • Cancellation Within 14 Days: If you cancel your website development project within 14 days of signing the agreement and before any work has commenced, you will receive a full refund.
  • Partial Completion: If the project is canceled after work has begun but within the first 14 days, refunds will be issued based on the percentage of work completed, minus any non-refundable expenses.
  • Scope of Work: If the final deliverables do not match the agreed-upon scope of work, and the issue cannot be resolved through revisions, a partial refund may be issued.
  • Client Approval: Once a website development phase or the final project has been approved by the client, no refunds will be issued.

4. Digital Products and Downloads

Due to the nature of digital products, all sales of digital downloads are final and non-refundable. We do not accept returns or provide refunds for any digital products once the download or access has been provided.

  • No Return Policy: Once you have purchased and downloaded a digital product, it cannot be returned, refunded, or exchanged under any circumstances. Please ensure that you review product descriptions and requirements carefully before making a purchase.
  • Technical Issues: If you encounter technical issues with your digital download, please contact our support team at [email protected] for assistance.

5. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Consultation Fees: Fees for initial consultations or assessments.
  • Completed Work: Any services, phases, or milestones that have been completed and approved.
  • Third-Party Expenses: Costs incurred for third-party services, software licenses, or tools used in the project.
  • Maintenance Fees: Fees for ongoing maintenance or support contracts once the service period has begun.

6. Refund Request Process

To request a refund for eligible services, please follow these steps:

  1. Contact Us: Submit a written request to our customer support team at [email protected] with the subject line “Refund Request.”
  2. Provide Details: Include your project or service reference number, the reason for the refund request, and any relevant documentation or evidence supporting your claim.
  3. Review: Our team will review your request within 10 business days and may contact you for additional information if needed.
  4. Decision: You will be notified of the decision within 15 business days of your refund request submission.

7. Refund Method

Approved refunds will be processed through the original payment method used by the client. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Dispute Resolution

If you disagree with the outcome of your refund request, you may escalate the issue to our customer service manager at [email protected]. We are committed to resolving disputes fairly and amicably.

9. Amendments

Netmaxis reserves the right to amend this refund policy at any time. Any changes will be communicated to clients via email and updated on our website.

10. Contact Information

Contact us at [email protected] for questions related to refunds and returns.

This refund policy ensures transparency and fairness, with a 14-day refund period for hosting and website development services, and a strict no-return policy for digital products and downloads.